Your Privacy & Confidentiality
J&H Therapy Co. is a remote psychological support provider dedicated to helping individuals manage their mental health through professional, evidence-based support. We primarily work with clients located in UK, offering sessions delivered through secure Microsoft Teams video calls.
We take your privacy and the confidentiality of our sessions very seriously. Creating a safe space for support requires a foundation of trust, and that includes being transparent about how we handle your personal information. We ensure that all data is treated with the care and sensitivity it deserves, in line with professional ethical standards.
Information we collect
We collect essential information to provide our services safely. This includes your contact details (name, email, phone), basic personal details, information shared during therapy sessions and booking details.
How we use your information
Your information is used to facilitate your support, manage bookings and communicate with you about your care. We maintain basic administrative records and process data to meet our legal or professional obligations as mental health practitioners.
Legal bases for processing
We process your data based on your explicit consent, to provide you with therapy, and our legitimate interests in managing our practice. We also process information where necessary to comply with legal obligations or to protect your vital interests.
How we store and protect your information
Your privacy is protected through secure, encrypted systems and limited access protocols. We keep therapy notes for a set period, after which they are securely destroyed.
Sharing your information
We do not sell your personal data. Information is only shared when necessary, such as with emergency services if there is a serious risk of harm, with professional supervisors (in a de-identified way) to ensure quality of care.
Privacy Questions?
If you have any concerns about your privacy or wish to exercise any of the rights listed here, please reach out to us directly. We take your data security seriously and aim to address all queries promptly.